About Me

Hi there.

I am a senior IT consultant with over 5 years of experience in Service Management and Business Intelligence

Over the past years, I travelled and implemented projects from draft for several companies around Europe, internacional banks retail stores and software trademarks. The real reason of this blog is because I got tired of having that important info, that tip that unlocked the entire project and don’t have a way to share it. Better days are coming!

From ashes this blog goal is intellectual growth and self-improvement through education. Consider the knowledge you already have — the things you really know you can do. They are the things you have done over and over; practiced them so often that they became second nature.

When I got issues during my project implementations, I start googling and hopefully there’s some guy that encountered the same issue. Unfortunately, most of the cases failed and I found myself diggin and digging (reverse engineering, sniffing, etc..) till I eventually reach to a solution. Yes, it takes time and time is money indeed. Actually I don’t consider it wasted money or time, it’s learning and learning it’s a process paid. I can save you time as well you could save me time. It’s like a coin, it have two sides. Now I am focus on trying to save you time and I am glad someone had save me time in the past.

From this day on, I have decided to be part of the persons who will increase your online knowlegde database and I hope my tips could help you solving worst nightmare also known as problems.

Hope you enjoy it.

Areas of expertise:

  • Business Intelligence
  • IT Service Management (ServiceNow, CA Technologies, BMC Remedy)
  • SQL Server and Oracle Database
  • SAP Business Objects, Reporting Services and PowerBI
  • Data Analysis and Visualization

For additional information about my curriculum, you can find my LinkedIn url on the header of each page.

Enjoy and have fun,
Rafael

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